Client Service Charter - Communication, accuracy, performance and honesty are some of our virtues you will benefit from. Finance Professionals - UK's leading Healthcare Limited Company & Payroll solution

Client Service Charter

Communication

• We make it as easy as possible to contact our company during office hours, 9 am to 17:30 pm Mon. – Fri. by telephone, e-mail or fax.

Accuracy

• Providing clear, complete and accurate information on our products, services and pricing, either by telephone, e-mail or post.-    Providing accurate invoices and payment confirmations.
• Making our costs easy to understand, and providing the detail you need.
  

Performance

• Ensure that every aspect of our work is accountable.
• Continuously enhancing and improving our services and infrastructure to ensure that the service we provide continues to meet and exceed the expectations of our candidates and agency partners.
• Working with our candidates and agency partners to correct any problem and taking immediate action to ensure that the problem does not recur.
  

Honesty and Integrity

• At all times striving to be honest, friendly, professional and courteous, treating all candidates as a valued part of the FINANCE PROFESSIONALS Team.
• Making certain that should the level of service we provide fail to meet your reasonable expectations, we will take steps to rectify the situation, as soon as it is brought to our attention.  In the event that you are not happy with the resolution provided, we will endeavour to escalate and resolve the issue within our stated procedures.
• Providing a formal, documented Complaints Procedure for issues that cannot be resolved within the departments concerned (see below for full details).
  

Privacy and Security

• Treating your personal information in the strictest confidence.
• Ensuring that details of your service are only discussed with you or your authorised representative.
• No personal or financial details are left unencrypted on public systems.
  

FINANCE PROFESSIONALS Guarantee

• FINANCE PROFESSIONALS guarantees the above minimum levels of service for each and every candidate using our facility.  If the defined service levels are not met in a service period then you will get that period’s service fee returned.